Delete your Vaultlix account and data

Delete some data while keeping your account

To request deletion without deleting your account, email privacy@vaultlix.com with the subject “Vaultlix data deletion request”. Include your Vaultlix Private Number, specify the data you want deleted, and state that you want to keep your account. You do not need to reinstall the app to send a request.

We will reply with ownership-verification steps, explain what can be deleted and any data that must be retained, and confirm the outcome. Never email your password, recovery code or encryption keys. Conversation data may require additional steps because it uses separate encrypted access credentials.

You can also use these controls in the app:

• Open your profile settings and choose Remove for your profile photo.
• Open a conversation’s menu and choose Clear chat. Confirm to erase its messages for both participants while keeping the connection and your account.

Your account and data you did not request to delete remain available. Independently saved copies cannot be erased by Vaultlix. The safety-report and backup retention limitations described below also apply to data-only requests.

Delete from the app

1. Sign in to the Vaultlix account you want to delete.
2. Open Settings → Privacy & Security → Delete Account.
3. Read the deletion notice and complete the confirmation.

This is permanent. Wait for the process to finish; if an error appears, retry or contact us below.

Request deletion without the app

Email privacy@vaultlix.com with the subject “Vaultlix account deletion request”. Include your Vaultlix Private Number and say that you want your account and associated data deleted. You do not need to reinstall the app to send a request.

We will reply with the steps needed to verify ownership and confirm the outcome. A Private Number alone is not proof of ownership. Never email your password, recovery code or encryption keys. Vaultlix does not require an email address at signup, so the email you write from is not automatically linked to your account.

What is deleted

Account deletion removes your active account record, display name, profile photo, authentication records, notification registrations and encrypted account backup, and invalidates your sign-in sessions. The in-app deletion flow also closes the conversations it retrieves from your encrypted account backup, removes their server-held content, and clears Vaultlix data on the device used for deletion.

For email requests, we will explain any additional steps needed to remove conversation data held under separate encrypted access credentials. Copies another person has independently saved, downloaded or captured cannot be erased by Vaultlix.

Data that may be retained

• A retired-number record is retained to prevent your former Private Number from being assigned to someone else. It records the number, retirement reason and date.
• Safety reports may remain while unresolved. Resolved reports and review notes are removed 90 days after their last review update.
• Infrastructure backups may retain copies until the backup expires or is deleted; deletion does not instantly erase existing backups.

See the Vaultlix Privacy Policy for further information, or ask privacy@vaultlix.com about a specific deletion request.